Guide :Home Security : Fireproof Safe

My sentry brand safe is malfunctioning. The door is open, but the bars that lock it are engaged and extended (as if the door were shut and locked). When I key in the code, the green light comes on, meaning that the handle should turn and the bars should retract but they don't move. Therefore, I can't shut the safe. Does anyone know how to reset the passcode?

Posted by kkoelsch on Jul 02, 2008

Research, Knowledge and Information :


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Suggested Questions And Answer :


My sentry brand safe is malfunctioning. The door is open, but the bars that lock it are engaged and extended (as if the door were shut and locked). When I key in the code, the green light comes on, meaning that the handle should turn and the bars should retract but they don't move. Therefore, I can't shut the safe. Does anyone know how to reset the passcode?


My bars are engaged my key pad fell in aand i lost keys who should i talk to?
Read More At : Fireproof Safe...

Sentry Model 1610 Won't Open


Hi, here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438
Read More At : Fireproof Safe...

I have a Sentry safe S5741. I have the electronic combo and the key. The door to the safe was locked with the door open. Now the door will not unlock to shut the door. Is there trip to reset the door? Is the electronic combo address erased somehow?


Try changing the batteries first. No the electronic combo would not be erased unless someone previously changed the combination. There is probably something causing the bolts to not retract. The lock may fail if there is any pressure on the bolts and or the door of the safe. Hopefully this information helps.
Read More At : Fireproof Safe...

Stack-on 48-gun safe. Why doesn't door close and latch firmly?


You can adjust the hinges by shutting something in the door near the hinges and pressing the door shut, this will pull the hinges toward the center and change the axis so that it wont stick out.
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Sentry Fire Safe Model # OA3807 Problem Safe bolts are jammed in locked position although safe is not closed. Bolts open & door is open position but almost shut. Can not move door. What can I do to correct this? Safe is holding jewelry.


Push door as close in as possible and move bystanders away
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Green proceed light goes on but door does not depress lock


I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
Read More At : Fireproof Safe...

Sentry safe The safe I own was given to me from my son who bought it used from someone. I used the same combination that was given to me from him and now it doesn't work. My wife opened it one day and accidently closed the handle with the door open. She tried to unlock the handle using the combination but it wouldn't open. The error light would come on. I replaced the battery but it did the same thing. I removed the back cover on the door so I could unlatch the handle locking pin and turn the handle. The combination still doesn't work and the error light still comes on. The model number 1610 doesn't come up on the list on the sentry web site.


**** seyntry safes....piece of **** has all my important documents stuck in it.
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