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Sentry safe The safe I own was given to me from my son who bought it used from someone. I used the same combination that was given to me from him and now it doesn't work. My wife opened it one day and accidently closed the handle with the door open. She tried to unlock the handle using the combination but it wouldn't open. The error light would come on. I replaced the battery but it did the same thing. I removed the back cover on the door so I could unlatch the handle locking pin and turn the handle. The combination still doesn't work and the error light still comes on. The model number 1610 doesn't come up on the list on the sentry web site.

Posted by william corcoran on Jul 05, 2007

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Sentry safe The safe I own was given to me from my son who bought it used from someone. I used the same combination that was given to me from him and now it doesn't work. My wife opened it one day and accidently closed the handle with the door open. She tried to unlock the handle using the combination but it wouldn't open. The error light would come on. I replaced the battery but it did the same thing. I removed the back cover on the door so I could unlatch the handle locking pin and turn the handle. The combination still doesn't work and the error light still comes on. The model number 1610 doesn't come up on the list on the sentry web site.


**** seyntry safes....piece of **** has all my important documents stuck in it.
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Green proceed light goes on but door does not depress lock


I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
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Sentry Model 1610 Won't Open


I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
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Why won't safe open ? I have 3 keys that fit safe, but door does not open. I do not know combination. I thought the key would open it, as I thought it was an override key


Brand and model?
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My sentry brand safe is malfunctioning. The door is open, but the bars that lock it are engaged and extended (as if the door were shut and locked). When I key in the code, the green light comes on, meaning that the handle should turn and the bars should retract but they don't move. Therefore, I can't shut the safe. Does anyone know how to reset the passcode?


My bars are engaged my key pad fell in aand i lost keys who should i talk to?
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Safe(DSW3607). Battery is working but door won't open when combination is entered. It stuck in the past but I was able to open it eventually. Now it appears as though the handle will not turn all


Internal batter is low...look for two pin points on the outside of the combo and attatch a new battery temporairly then work combo. Insert new battery when you get it open. Hope this helps Ed
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